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Frequently asked questions

Please find below answers to some of the most frequently asked questions but if you have any other queries, we are always happy to hear from you.


Fabrics

Can I see the fabrics?

Yes of course, you may have up to five free fabric samples (plus small postage/admin charge).

We cannot guarantee that there will be no variation between the website image and the actual fabric.  Many factors including colour monitors and graphics cards can affect how the colour and texture appear on screen.  We highly recommend that you order a fabric sample first.

Our fabric samples may be cut from an earlier manufacturing batch to the fabric available to order. There may be some small variations in colour. If this is not acceptable, please contact us and we can arrange for a same batch sample that you would be purchasing the fabric from.

 

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How much fabric do I need?

Please call or email if you need any help working out your fabric requirements. If you are making curtains or roman blinds we will need their finished width and drop sizes, please see our Measuring pages for guidance: How do I measure for curtains? How do I measure for roman blinds? If you are making anything else and require some help, please get in touch, we are always happy to hear from you.

Why not let us make your soft furnishings for you? Curtains, roman blinds, cushions or something else? Just email Natalie Canning directly on natalie@nataliecanning.co.uk to discuss your individual requirements.

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Can I order less than a metre or part metres?

Fabric is sold online in whole metres with a minimum of 2 metres per fabric. If you wish to order something different to this, for example 4.6, then please contact us.

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How do I know if my chosen fabric is suitable for what I would like to make?

Each fabric has an end use in the fabric description.  If you are unsure or need any further advice, please contact us.

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Are your fabrics machine washable?

We do not advise machine washing any of our fabrics. 

We recommend professional dry cleaning but please be aware that dry cleaning may still shrink fabrics by up to 3% and must be put through a sensitive clean.

Curtains, roman blinds, cushions and other soft furnishings are best cleaned by regular, gentle vacuuming.

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Do your fabrics fade?

All fabrics will fade over time, especially if they are exposed to direct sunlight.

If you are buying fabric to make curtains or roman blinds, you can help protect the material by adding lining and interlining.  Blackout lining is the most effective protection as it will block any sunlight from reaching the face fabric.

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Ordering

How will I know my order has been received?

You will receive a confirmation email within 24 hours of placing your order.  Please check this very carefully for any errors and contact us as soon as possible if anything is incorrect.

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What if I order the wrong amount?

Please let us know as soon as possible. If you contact us within 24 hours of placing the order we will be happy to change your amount.

If you contact us after 24 hours of placing the order and the fabric has already been cut, you may either still go ahead with the order or cancel but unfortunately we are unable to offer a refund.

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Can I add to an existing order?

Please let us know as soon as possible. If you contact us within 24 hours of placing the original order you may add extra items without any additional shipping charge.

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What is your returns policy?

We really want you to be happy with our products so please contact us if you have a problem.  We will always do our best to resolve it.

We are happy to accept returns, replace fabric or refund you if the fabric is either faulty or of poor quality.  We are unable to accept returns if the wrong measurements were provided or if you are unhappy with the fabric without having seen a sample.

We regret that once the fabric has been cut by you, we cannot accept responsibility for errors or quality.

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Can I cancel my order?

Yes of course. If you contact us within 24 hours of placing the order we will cancel the order and refund your costs.

If you contact us after 24 hours of placing the order and your fabric has already been cut, unfortunately we are unable to offer a refund.

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Payment

What payment methods can I use?

Credit card, debit card, PayPal and bank transfer.

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Are payments secure?

Yes, all payments are handled by our secure payment provider Shopify. We are PCI DSS (Payment Card Industry Data Security Standard) compliant, meeting all six categories required.

Natalie Canning holds no payment details and all information within the checkout process is transmitted on secure web pages.

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Delivery

How long does it take for my fabric to be delivered?

Normal timings are as follows:

Samples:  within a few working days, no more than a week, unless there is a delay with stock.

Fabric:  within 3-7 working days, unless there is a delay with stock.

Please ensure you enter the correct contact telephone number when placing your order so if there is any kind of delay we may contact you immediately.

You will be notified by email the evening before your delivery date confirming that your goods have been despatched.

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How long does it take for my soft furnishings to be delivered?

Normal timings are as follows:

Curtains, Roman Blinds, Cushions and all other Soft Furnishings will arrive within 3-4 weeks. 

Please ensure you enter the correct contact telephone number when placing your order so if there is any kind of delay we may contact you immediately.

You will be notified by email the evening before your delivery date confirming that your goods have been despatched.

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How will my fabric/curtains/roman blinds/cushions or soft furnishings be delivered?

Standard deliveries are made either by Royal Mail (for small items) or by courier between 8am and 6pm Monday to Friday and must be signed for.  Occasionally, the courier may attempt to deliver outside of these times.

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Where do you deliver?

We deliver to all of the United Kingdom and the Channel Islands.  If you would like an item delivered to Europe or any other country please contact us to discuss the details.

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What are your delivery charges for fabrics and all soft furnishings?

Mainland England, Wales & Scotland (excluding islands and the Scottish Highlands) FREE
Northern Ireland, Scottish Highlands, UK islands including Isle of Wight, Isles of Scilly, Channel Islands £19
Fabric samples only £3.50
Europe and other countries Please contact us for a quotation

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FOR MORE INFORMATION AND QUERIES PLEASE CONTACT US